Parts & Repair Request

Need to return or request parts? This section outlines the process of doing so for warranty & non-warranty repair, and Parts purchase.

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Warranty & Parts Request If your ATM is in error, contact your distributor or reseller to assist you. A service technician may be required to assist you with troubleshooting. If it is determined that a part is required to correct the problem, the distributor must contact Tranax to request a replacement part. ATMs covered by our original one (1) year warranty or by our Extend Warranty program will receive an advance replacement part. If you are an authorized Tranax distributor, please click here to sign in and fill out the online request form.

Parts Sales If you are an Authorized Tranax Partner or Service Provider and wish to purchase a spare part, you can place an order online using our Online Parts Catalog. Orders received before 12:00 PM Pacific Time will ship out the same day (dependent upon stock availability). For pricing or part availability, check our Online Parts Catalog or contact our parts department at 510-770-2227 ext. 311 Need to Return Purchase Parts? All parts purchased come with a 90 day defective material warranty and a 30 day return policy. Parts returned under the 30 day return policy are subject to a 10% restocking fee. If you are an authorized Tranax distributor, please click here to sign in and fill out the online request form.